Rental merchandise must be returned to the following location:

Costumes Galore
Rental Department
2080 Lookout Drive
North Mankato, MN 56003

Returns must be postmarked the first business day after your event. You (the customer) are responsible for shipping both ways.

Do I need to clean my costume or tuxedo after using it?

Reasonable wear to the items are to be expected and accepted. We will clean the item when it is returned. If items require additional scrubbing there will be a $25.00 scrubbing fee. If we are unable to get an item clean it will be considered damaged. DO NOT try to clean the item yourself. Some tuxedos and costumes require special cleaning procedures and may be damaged by incorrect cleaning.

SHOPPING

How Do I Determine if a Costume is the Correct Size?

The costume measurements are listed on the product page. They are the the actual measurements of the costume in inches. Please allow room for movement. If in doubt between two sizes, it's usually best to order the larger size.

How Do I Know if an Item is In Stock?

If you can add the product to your cart it is in stock and ready to ship.

If An Item Is Out Of Stock, When Will It Be Back In Stock?

When an item is out of stock, we are unable to give a specific date on when that item will be available. However, you can be notified by e-mail as soon as the item is back in stock by providing your e-mail address into the "Coming Soon" box on the Product Page.

Can I Get A Catalog?

CostumesGalore.net has decided to Go Green and help our environment and therefore will not be producing a catalog. We apologize for any inconvenience, but hope you’ll use our navigation or search tool to browse our wide variety of products.

Can I Cancel My Order?

We can cancel your order for a $25 cancelation fee if the order has not shipped. Once your order has shipped, we are unable to make changes to or cancel your order.

How do I determine the correct sizing for a tuxedo?

The tuxedo measurements are listed on the product page. The size charts provide the actual tuxedo measurements. Please add a few inches to your actual measurements in the same areas in order to ensure the best fit possible. See the measuring guidelines below the chart for tips on getting the correct measurements.

Can I alter my tuxedo rental?

Your tuxedo pants will come unhemmed. Please make sure that the tuxedo pants do not drag on the ground. The best way to do this is with a single stitch that can be removed. DO NOT USE DOUBLE SIDED TAPE.

SHIPPING AND HANDLING

If I Place My Order Today, When Will I Receive It?

COSTUMES will ship for you to receive approximately 2-3 days before your event and TUXEDOS will ship for you to receive approximately 5-7 days before your event.

Do You Ship Internationally?

We rent costumes to the US and Canada. Orders take 5 – 10 days to ship to Canada so please place your order in advance. CostumesGalore.net is not responsible for packages delayed by customs. The customer is responsible for duties and taxes both shipping to and from CostumesGalore.net.

Duties and Taxes:

If you live in Canada, your package may be subject to import duties and taxes that are levied once the package reaches your country, and when your order is returned to us. You should contact your local customs office for further information if you have questions. You are responsible for any taxes and duties imposed on your package. If for some reason your package is released to you without payment for the custom/duty charges and your custom charges are billed back to us, we will charge your credit card for the amount due.

By accepting your package(s), you are giving us the right to charge your credit card for any taxes and duties imposed by your government or by the US government for returning your order.

Do You Ship to Military Addresses?

Yes, within the US and Canada. All orders will be shipped through the US Post Office. Delivery times will vary based on the final military destination.

What Happens When My Address has to be Changed?

Packages that are shipped with an incorrect address provided by the customer during the order process will be subject to an additional $12 charge if the address must be changed by the carrier in order for the package to be deliverable.

PAYMENT

What Forms of Payment Do You Accept?

We accept: Visa, MasterCard, Discover Card, and American Express. You may also use check cards or ATM cards, as long as they are connected with one of the major credit card companies listed above.

Do You Accept Purchase Orders?

No, we do not accept purchase orders for rentals.

ORDER STATUS

How Can I Check My Order Status?

Click Here to check your order status.

RETURNS FOR PURCHASED PRODUCTS

What is your return policy?

Click Here to view our Return Policy.

How Do I Return My Order?

We offer thousands of products, most of which can be returned within 14 days from your Order Date. Refunds are for the cost of the merchandise only and do NOT include shipping and handling charges.

Read theReturn Policy to see if your return is eligible.
Print and fill out the Return Form (To Download Adobe Acrobat Click Here).
Include the form in the package with your items and mail it to:
CostumesGalore.net
Returns Department
2080 Lookout Drive
North Mankato, MN 56003

NOTE: Orders placed between October 10th and November 1st are not eligible for a return.

ERROR MESSAGES

I Got A Credit Card or Address Error Message When I Tried to Submit My Order. What Do I Do?

Contact our Customer Service Department at (507) 386-8321 to help you through the process.

SECURITY

Do You Have a Security Guarantee?

We take your security seriously and will use every precaution necessary to ensure that your shopping experience is safe and exciting! We use the best technology available to keep your private information and credit card information as secure as possible. Also, we do not sell any information to third parties.

To help protect you from identity theft and credit card fraud, we have teamed up with ScanAlert™ and are tested and certified daily to pass the FBI/SANS Internet Security Test. The "live" HACKER SAFE® mark appears only when a web site's security meets the highest security scanning standards of the U.S. government, Visa, MasterCard, American Express and Discover.

PRIVACY

How is my privacy protected?

We value your business, and your trust. Therefore, we will not sell, rent, nor give away any e-mail address to other businesses. The reason we request your e-mail address is so we will be able to send you information regarding your order, (order confirmation, shipping and tracking information).

CALIFORNIA PROPOSITION 65

Product materials statement

Some of our products such as costumes, accessories, or shoes made of vinyl or imitation leather may contain lead. In accordance with Proposition 65, we issue the following warning to our California customers: "The materials used on the exterior of this product contain lead, a chemical known to the State of California to cause birth defects or other reproductive harm." For more information regarding lead-related FAQs, please click here.